TaskUs is stepping further into the world of autonomous AI, announcing new partnerships with early-stage platform providers Decagon and Regal to accelerate the use of agentic AI in customer support.
The partnerships expand on TaskUs’ recently launched consulting services for agentic AI, a technology that doesn’t just respond, but acts. Unlike traditional automation or generative AI assistants, agentic systems can complete entire tasks across digital and voice channels, from resolving tickets to updating customer records, without human prompts at every step.
That level of autonomy brings new operational challenges, from data security to system reliability. TaskUs claims it can help companies navigate those issues with practical expertise, providing the playbooks and human-in-the-loop designs needed to make the technology work in the real world.
Bryce Maddock, CEO of TaskUs, said: “Capabilities from Decagon and Regal should enable us to reduce the cost of customer support by 25-50% while significantly improving quality. Our AI deployment specialists will apply agentic AI upfront to automate many simple, repetitive customer service functions. We’ll then provide human support from our talented experts. This hybrid model is the future of customer support.”
Agentic AI help
Decagon and Regal supply the underlying agentic platforms that merge with TaskUs’s deep understanding of customer operations, such as workflow mapping and training data. TaskUs will use that to help clients train and deploy custom AI agents that can operate inside existing environments while maintaining the flexibility to scale.
TaskUs also plans to use the same technology internally. By testing and optimising agentic AI in its own teams, the company aims to sharpen its rollout strategies and identify where human oversight matters most.
The company has recently announced it will be taken private by its co-founders and Blackstone which will allow the team to focus on long-term growth as it continues to evolve its customer experience and digital services business outside the pressures of the public market.